Last Updated: March 2026
At Craftella Home, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return most items within the time frame and under the conditions outlined below.
1. Return Period
You may return eligible products for a refund or exchange within 30 days from the date you received your order.
2. Eligibility
To be eligible for a return:
- Items must be unused, undamaged, and in the same condition that you received them.
- Products must include all original packaging, tags, accessories, and labels.
- Proof of purchase (order number or receipt) must be provided.
Items that are customized, personalized, final sale, clearance, or marked non‑returnable at the time of purchase are not eligible for returns or refunds unless they are defective.
3. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at:
Email: support@craftellahome.com
Provide your order number, a description of the issue, and photos of the product. Once verified, we’ll arrange a return, exchange, or refund at no extra cost to you.
4. How to Return an Item
To initiate a return:
- Contact Us: Email our customer support team with your order details and reason for return.
- Return Authorization: You will receive return instructions and a return authorization.
- Ship the Item: Pack the item securely and ship it to the address provided in the return instructions.
For your protection, we recommend using a trackable shipping service.
5. Return Shipping Costs
- Return shipping is generally the responsibility of the customer, unless the product is defective or we shipped the wrong item.
- Original shipping costs are non‑refundable unless the return is due to our error.
6. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be issued to your original payment method.
- Refund processing time may vary depending on your bank or payment provider.
7. Exchanges
If you wish to exchange an item (for example, a different size or color):
- Contact us before returning the original item to confirm availability.
- If available, we will exchange it once the original item is received and approved.
8. Contact Us
If you have any questions about your return or this policy:
📧 Email: support@craftellahome.com
📍 Website: https://craftellahome.com
9. Policy Updates
We may update this Return Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.